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Terms & Conditions Policy

Lottorbit · Version 1.0

1. Introduction and Acceptance

1.1. Lottorbit is in the process to be licensed and regulated by the Tobique Gaming Commission ("Commission"). These Terms and Conditions ("Terms") govern the relationship between Lottorbit ("we", "us", "the Company", "the Licensee") and any individual who registers an account ("you", "the Customer") to access our remote gaming services ("Services"), which we intend to operate under a licence from the Commission pursuant to the Tobique Gaming Act 2023 ("Gaming Act") and the General Code of Practice for Remote Gaming License Holders ("the Code").

1.2. By completing registration and creating an account, you confirm that you have read, understood, and agree to be bound by these Terms, in addition to our Privacy Policy, Responsible Gaming Policy, AML Policy and all applicable game rules, each of which forms part of these Terms.

1.3. If you do not agree with any part of these Terms, you must not register for or use the Services.

1.4. These Terms are date-stamped and version-controlled. Previous versions are available on request.

2. Definitions

• "Account" means the single personal account you are permitted to hold with us.
• "ATL" means an Approved Testing Laboratory recognised by the Commission to certify the integrity and functionality of our gaming services.
• "Dormant Account" means an Account with no Customer-initiated transactions for a continuous period of six (6) months.
• "RNG" means the Random Number Generator used to determine outcomes in our games.
• "%RTP" means the theoretical or simulated Return to Player percentage of a given game.
• "Direct Licensee" means the entity through which our licence is authorised by the Commission.
• "Electronic Footprint" means technical data collected about you, including IP address, device identifiers, and cookies.

3. Eligibility and Account Opening

3.1 Age and Identity

3.1.1. You must be at least 18 years old to register an Account or use the Services. We do not permit anyone under the age of 18 to open an Account or play, and we operate systems designed to detect and block underage registration attempts.

3.1.2. To register, you must provide accurate and complete information, including your full name, email address, date of birth, and physical address.

3.1.3. By registering, you make a positive affirmation that you are 18 years of age or older.

3.2 One Account Per Customer

3.2.1. You may hold only one Account with us. We operate mechanisms to detect and prevent the opening of multiple accounts by the same individual.

3.2.2. Anonymous accounts, accounts in fictitious names, and proxy or nominee accounts are strictly prohibited.

3.3 Prohibition on Transfer of Accounts

3.3.1. You are prohibited from transferring or selling your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, whether legal, commercial, or otherwise. This prohibition also extends to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting of such assets in cooperation with a fiduciary or any other third party, company, natural or legal person, foundation and/or association, in any way, shape or form.

3.4 Electronic Footprint and Data Use

3.4.1. As part of registration, we record your Electronic Footprint. This information, along with your registration details, is held in accordance with our Privacy Policy and applicable data protection principles: it will be accurate, up to date, relevant to the purpose disclosed, and kept confidential.

3.4.2. We may periodically request that you confirm or update your registration information, and may carry out further verification where required by anti-money laundering obligations.

4. Identity and Age Verification

4.1. We take reasonable steps to validate your registration details to protect against money laundering, sanctions exposure, problem gambling, politically exposed persons, and identity fraud. Verification checks against third-party databases may begin at registration.

4.2. Age verification follows the same timeline. During this age verification period, you may deposit and play, but you will not be able to withdraw deposits or winnings until your age is confirmed as 18 or over. Any deposited funds must be available for prompt return if it becomes apparent that you were underage, and any related stakes will be voided.

4.3. We may request supporting documentation, such as a passport, driving licence, or birth certificate, and may rely on electronic verification services and payment methods restricted to adults, where appropriate.

4.4. We reserve the right to supervise, restrict, or suspend your Account pending successful verification, and to withhold payment of winnings until verification is complete.

4.5. Where we determine that an underage individual has accessed and used the Services, we will suspend the relevant Account, report the matter to the Commission, and apply the treatment of deposits and winnings described in Clause 12 (Underage Gaming) below.

5. Account Security and Access

5.1. Access to your Account is controlled by a unique username and password (or an equivalent secure method). You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your Account.

5.2. You may access your account balance and transaction history at any time, except where your Account has been frozen by us at the instruction of the Commission or our Direct Licensee to permit investigation of suspicious activity, in which case access will be restored once we are notified that the investigation has concluded.

5.3. We provide direct remote access to your account history for a minimum period of thirty (30) days; older records are available on request.

5.4. We maintain appropriate account security controls, including adequate backups of Account transactions, to ensure balances can be recovered in the event of system failure.

6. Deposits, Withdrawals and Customer Funds

6.1. Deposits and withdrawals are processed only through banking and payment providers approved by the Commission or our Direct Licensee. We will not change these arrangements without the Commission's prior written consent.

6.2. You may initiate a withdrawal at any time, subject to any legitimate restrictions such as ongoing security or verification checks. Withdrawal requests are normally processed within five (5) working days (excluding weekends and bank holidays) of the conclusion of any required verification, subject to applicable withdrawal limits and payment processing timeframes.

6.3. Information on currency conversion rates applicable to deposits, balances and withdrawals is available on our website.

6.4. We do not extend credit for gaming, other than through a promotion or bonus we choose to offer.

6.5. In the event of a disrupted or timed-out transaction, we follow a documented process to detect and correct the error.

6.6. Your funds are segregated from our corporate working capital in a separate regulated bank or electronic money institution account, held at all times in an amount equal to at least 100% of total customer fund liabilities. Your balance, together with any pending withdrawals or guaranteed prizes, is separately identifiable at all times.

6.7. Customer card numbers are stored and processed in accordance with PCI DSS compliance standards.

7. Dormant Accounts

7.1. Your Account will be treated as Dormant if you initiate no transactions for a continuous period of six (6) months.

7.2. Before your Account is made Dormant, we will attempt to contact you, including by written correspondence, to notify you of our Dormant Account policy and any applicable administrative charge. We will give you at least fourteen (14) days' written notice before charges are applied.

7.3. Dormant Account administrative charges, where applied, will not exceed EUR 5 per month (or equivalent) and will be proportionate to the cost of managing and attempting to contact you. Your Account will not be reduced to zero before the conclusion of this process.

8. Aborted, Cancelled and Disrupted Transactions

8.1. If a significant service disruption causes pending transactions to be aborted, we will refund the affected stakes or wagers in a manner that is fair to all participants and compliant with the Gaming Act. Our procedures for doing so are set out in the applicable game rules.

8.2. Where a disruption causes detriment to affected customers, or arises from suspicious or illegal activity, we will not process further transactions likely to be affected by the same issue, and will notify our Direct Licensee within three (3) working days, proportionate to the seriousness of the disruption.

8.3. Where we cancel or void a transaction, or withhold winnings, for reasons such as suspected fraud, deception, or interference with software, we will notify our Direct Licensee within 24 hours of the action taken.

8.4. A multi-player game is not considered to have malfunctioned where two or more players are able to continue the game.

9. Game Rules and Information

9.1. Detailed rules for each game offered on the platform, including Happy 8 (KL8), are published on our website's dedicated Game Rules pages ("Game Rules"), accessible from our homepage. The Game Rules are incorporated into, and form part of, these Terms. By purchasing a ticket or placing a wager on a game, you agree to be bound by that game's Game Rules in full. In the event of a conflict between the Game Rules and any marketing material, the Game Rules prevail.

9.2. For each game, the Game Rules explain: the name of the game and how to play; what constitutes a winning outcome; any restrictions on play (including bet or line size, selection limits, and the number of lines or draws permitted per wager); the game's %RTP or, for pool-based games, how prize tiers are calculated and funded; any jackpot or prize-pool mechanics, including the treatment of contributions once a cap is reached; any wagering requirements attached to bonuses or promotions; and how prizes are determined and paid.

9.3. Applicable Game Rules will not be changed during a session you have already begun without adequate advance notice, and will never be changed between you placing a wager and the result of that wager being determined, unless you were made aware of the change before the wager was placed. Where a game uses scheduled draws (such as Happy 8 (KL8)), this means that an amendment to the Game Rules published after you have submitted a wager for a given draw will not apply to that wager; it will instead take effect from the next draw for which sales have not yet opened.

10. Fair Gaming and Random Number Generation

10.1. Our games are implemented and operate strictly in accordance with their published rules and prevailing %RTP. We maintain internal testing and quality assurance procedures and, where required by the Commission or our Direct Licensee, submit our games for independent examination by an ATL.

11. Underage Gaming

11.1. Persons under the age of 18 are not permitted to open an Account.

11.2. Winnings will not be paid out until your age and identity have been formally verified.

11.3. Where we become aware that an underage individual has participated in gaming, we will: suspend the relevant Account; return any deposited funds where there is no evidence of fraud (such reimbursement is not intended to leave you better off than a neutral position) and forfeit any related winnings.

12. Complaints and Alternative Dispute Resolution

12.1. In the event that you possess a dispute or complaint with regards to any transaction or service or in connection with these Terms and Conditions, the Website or our Services, you must first submit details of such dispute to us via our customer support located at support@lottorbit.com and we will use commercially reasonable efforts to respond at the earliest occasion. Both you and the Company hereby agree to cooperate in good faith with each other to amicably resolve the relevant dispute.

12.2. Any unresolved disputes upon the conclusion of the customer complaint procedure shall be addressed with EGIS-FZCO for Alternative Dispute Resolution ("ADR") services and investigation. EGIS-FZCO is a third-party organisation offering independent adjudication in relation to betting and gaming disputes. EGIS-FZCO will act as an impartial adjudicator on disputes that arise between the Company and yourself only after:

• a. You have undergone the Company's own internal customer complaint procedure; and
• b. A deadlock regarding the resolution yet exists.

12.3. If a dispute or complaint cannot be resolved through our internal complaint's procedure, you may contact our independent Alternative Dispute Resolution provider, EGIS-FZCO, at disputes@egis-adr.com.

12.4. In the event of a dispute, the Company may rely on system records, transaction logs, behavioural analytics, and third-party fraud or risk assessments. Such records shall be presumed accurate unless the Player provides compelling evidence to the contrary.

12.5. A decision made by the ADR provider is considered binding and final.

13. Data Protection and Privacy

13.1. As the operator with a direct contractual relationship with you, we act as the controller of your personal data and comply with applicable data protection laws in the jurisdictions where you are based and where we operate.

13.2. Our full Privacy Policy is published on our homepage and must be agreed to at registration. It explains: the minimum information we collect and why; the conditions under which we may disclose it; the controls in place to prevent unauthorised disclosure; the extent to which our staff, authorised agencies, and regulators may access your account information; and that any use of your data for purposes unrelated to providing our Services (such as marketing) requires your additional specific consent, which you may withhold without affecting your ability to use the Services.

13.3. Our data security processes are designed to protect your information from unauthorised access, use, disclosure, or loss, and are reviewed at least annually.

14. Changes to These Terms

14.1. We will notify you when we make significant changes to these Terms, and will keep a record of how and when such notifications were made. We notify the Commission of significant changes within 24 hours, together with our reasons for making them.

15. Licence Status and Regulatory Information

15.1. Lottorbit is in the process to be licensed and regulated by the Tobique Gaming Commission ("Commission") under the Tobique Gaming Act 2023. Once our licence is granted, we will display our licence seal in the footer of our website; a website claiming to operate under our licence without displaying this seal should not be treated as authorised.

15.2. Gambling under these Terms is permitted only for persons aged 18 and over.